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EnrollJeffco Troubleshooting

LOG IN AND ACCOUNT ISSUES

Start at the top and work down through the steps unless your experience brings you to an instruction to skip to a different step.

START HERE!

1.

If you don't know your Jeffco parent username and password, you'll need to visit our Personal Account Manager.

View the JeffcoHelp article for how to use the Personal Acount Manager for this process.

When you enter your email address, you will receive an email with all of the user names associated with this email address. You will need to choose one of those and then work through the process to reset the password for that username.

Personal Account Manager

Once you have completed this step, move to STEP 2.

2.

Go back to EnrollJeffco, clear your history/cache, and enter your email address again.

Personal Account Manager

If you encounter an error message when you enter your email address, go to STEP 5.

3.

On this page, enter your Jeffco parent account username and password.

Personal Account Manager

If you don't know your Jeffco parent username and password, go back to STEP 1.

4.

Did you get logged in and can see all of your current students listed? Yay! Complete the enrollment process by following the prompts in the EnrollJeffco system.

  1. Get in but don't see all of your students?

    If you have a student NEW to Jeffco, you will need to add them. If you try to add a student but see a duplicate student error, review these instructions. (Note: If your student worked with Child Find, there will be an existing record for them.)

    If you do not see a current Jeffco student, go to STEP 6.

5.

If the message says “our records indicate you may exist as a parent/guardian in Jeffco,” follow these instructions to finish setting up your account. If that does not work, go to STEP 6.

Personal Account Manager

  1. If the message says “Whoops! Uh Oh! You have encountered a login error,” you need to clear your cache OR try another browser/ device and start again at STEP 2. If you already tried this, go to STEP 6.

    Personal Account Manager

6.

If you've arrived at STEP 6, you'll need to call your school for support. There is an issue with your account that can only be solved by an account administrator.

Personal Account Manager

TROUBLE RECEIVING PASSWORD RESET EMAILS?

Parents who have the same email address as their student listed in Campus have had trouble retrieving their username and/or resetting their password in our Personal Account Manager.

To resolve this:

  1. Log into the Campus Parent portal.

  2. Determine if your student has a duplicate email address listed.

  3. Remove or change their student’s email to something other than the same email address listed for the parent.

HOW TO APPLY TO WARREN TECH

Applying to Warren Tech and have questions? Check out this How to apply to Warren Tech on Enroll Jeffco Guide that walks you through the application process step-by-step.

Don't forget - Warren Tech has an extended Round 1 Application Enrollment Window, too, which closes February 11th, 2022.

HOW TO APPLY TO WARREN TECH
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